We request that all customers record an opening or unboxing video upon delivery. This helps us quickly resolve any concerns related to defective, damaged, or incorrect products.
Return Eligibility
- Return requests must be raised within 3 days of delivery
- The product should be unused and unwashed, in its original condition with all tags intact, and returned with original packaging and invoice
- The product must not have any stains, damage, scratches, missing embellishments, or alterations
- Returns that do not meet the above conditions may not be accepted
How to Initiate a Return
- Email us at info@qatha.in within 3 days of delivery
- Please include: Order Number, Product details, Reason for return, and Unboxing video (required for claims)
- Our team will get back to you within 24-48 hours to assist you
Return Process
- Kindly pack the product securely to avoid any damage in transit
- We will arrange a reverse pickup (where service is available)
- If reverse pickup is not available, you may self-ship the product and share the tracking details with us
Refund / Exchange
- Once we receive the product, it will go through a quality check
- After approval, a store credit (coupon) equivalent to the product value will be issued within 48 hours
- For self-shipped returns, an additional ₹99 will be added as shipping reimbursement
Store Credit Policy
- Valid for 1 year from the date of issue
- Can be used on orders equal to or higher than the coupon value
- Cannot be split, combined, or transferred
Important Notes
- Requests raised after 3 days of delivery may not be accepted
- Products that do not pass the quality check will be sent back
- The complete process may take 10-15 days
For any assistance, feel free to reach out to us at info@qatha.in.